Your privacy is important to us. This Privacy Policy explains what personal data 23 ph collects from Filipino players, how we use it, and the rights you have over your information. Please read it carefully before using our platform.
When you register and use the 23 ph platform, we collect certain personal information that is necessary to provide you with a safe and compliant gaming experience in the Philippines. This includes your full name, date of birth, email address, and contact number provided during registration. We also collect financial information such as your GCash or Maya account details and transaction history in order to process deposits and withdrawals in Philippine pesos. When you browse or use our platform, we automatically collect technical data including your IP address, device type, browser version, and session activity logs. We may also collect identity verification documents such as a government-issued ID when required by our Know Your Customer (KYC) procedures under applicable Philippine regulations. All data collection is carried out on a lawful basis, either with your consent or as necessary to fulfil our contractual obligations to you. We collect only the minimum data required for each purpose and do not gather information that is unnecessary for the operation of the platform.
The personal data we collect is used primarily to create and manage your account, process your transactions, and deliver the gaming and sports betting services you have requested on the 23 ph platform. We use your contact details to send you important account notifications, security alerts, and service updates that are necessary for the operation of your account. Your transaction data is used to process deposits and withdrawals accurately and to comply with our anti-money-laundering obligations under Philippine law. We may use your activity data to personalise your experience on the platform, such as displaying relevant game categories or sports markets based on your preferences. Where you have given your consent, we may also use your email address to send you promotional communications about new features, offers, or events on the platform — you may withdraw this consent at any time. We use technical and device data to monitor platform security, detect fraudulent activity, and improve the overall performance and reliability of our services. We do not use your personal data for any purpose that is incompatible with the purposes described in this Privacy Policy.
23 ph does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. We may share your data with trusted third-party service providers who assist us in operating the platform, such as payment processors, identity verification providers, and cloud hosting services — all of whom are contractually bound to handle your data securely and only for the purposes we specify. In certain circumstances, we may be required to disclose your personal information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines if we are legally obliged to do so. If 23 ph undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We may also share anonymised or aggregated data — which cannot identify you personally — with analytics partners to help us understand platform usage trends. Any third party that receives your data is required to maintain appropriate security standards and is prohibited from using your data for any purpose beyond what is strictly necessary. We will always inform you of any material changes to how your data is shared, to the extent permitted by law.
We retain your personal data for as long as your account remains active and for a reasonable period thereafter, in accordance with our legal and regulatory obligations in the Philippines. Transaction records and identity verification documents are typically retained for a minimum of five years following the closure of your account, as required by applicable anti-money-laundering regulations. Account activity logs and technical data are retained for a shorter period, generally up to two years, unless a longer retention period is required for the investigation of a dispute or legal matter. When your data is no longer required for any lawful purpose, we will securely delete or anonymise it in accordance with our data disposal procedures. You may request the deletion of your personal data at any time by contacting our support team, subject to any overriding legal obligations that require us to retain certain records. We periodically review the data we hold to ensure that we are not retaining information beyond what is necessary. Our retention practices are designed to balance your privacy rights with our compliance obligations under Philippine law.
23 ph takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, or disclosure. All data transmitted between your device and our platform is encrypted using industry-standard TLS (Transport Layer Security) protocols, ensuring that your information is protected in transit. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff are trained on data protection best practices. We conduct regular security assessments and vulnerability testing to identify and address potential risks to our systems. In the event of a data breach that is likely to affect your rights or freedoms, we will notify you and the relevant Philippine authorities in accordance with applicable data protection laws. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your 23 ph account and to keep your login credentials confidential. If you suspect any unauthorised access to your account, please contact our support team immediately at [email protected].
As a user of the 23 ph platform based in the Philippines, you have a number of rights in relation to your personal data under applicable data protection legislation. You have the right to access the personal data we hold about you and to request a copy of that information in a commonly used format. You may also request that we correct any inaccurate or incomplete data we hold about you, and we will action such requests promptly. Where we are processing your data on the basis of your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal. You have the right to request the deletion of your personal data, subject to any legal obligations that require us to retain certain records. If you believe that our processing of your data infringes applicable data protection law, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team at [email protected] with a clear description of your request, and we will respond within the timeframe required by law.
The 23 ph platform uses cookies and similar tracking technologies to enhance your browsing experience and to ensure that the platform functions correctly. Essential cookies are necessary for the operation of the platform — for example, to keep you logged in during your session — and cannot be disabled without affecting your ability to use the service. We also use functional cookies to remember your preferences, such as your preferred language or display settings, so that you do not need to re-enter them each time you visit. Analytics cookies help us understand how Filipino players interact with the platform, which pages are most visited, and where improvements can be made — this data is collected in an anonymised form and does not identify you personally. You can manage your cookie preferences through your browser settings at any time; however, disabling certain cookies may limit the functionality available to you on the platform. We do not use cookies to serve third-party advertising or to track your activity across other websites. By continuing to use the 23 ph platform after being informed of our cookie practices, you consent to the use of cookies as described in this section.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 23 ph handles your personal data, please do not hesitate to get in touch with our dedicated support team. You can reach us by email at [email protected] — please include your registered email address and a clear description of your query so that we can assist you as efficiently as possible. We aim to respond to all privacy-related enquiries within five business days, and to data subject rights requests within the timeframe required by applicable Philippine law. For general questions about the platform, our FAQ page covers the most common topics raised by Filipino players. If you have concerns about responsible gaming or wish to set account limits, please visit our Responsible Gaming page for detailed guidance. We are committed to handling all privacy enquiries with care, transparency, and respect for your rights as a player in the Philippines. Your trust is important to us, and we will always strive to address your concerns promptly and thoroughly.
Quick answers to what Filipino players most often ask about data and privacy on 23 ph.
Now that you understand how 23 ph protects your data, join thousands of Filipino players enjoying sports betting and casino-style entertainment on our secure platform.