At 23 ph, we believe that gaming should always be a source of entertainment — never stress or hardship. Our Responsible Gaming programme gives every Filipino player the tools, information, and support needed to stay in control and enjoy the platform safely.
Responsible gaming is at the heart of everything we do at 23 ph. We are committed to providing a safe, fair, and transparent environment where Filipino players can enjoy sports betting and casino-style entertainment without putting their financial wellbeing or mental health at risk. We recognise that while the vast majority of our players engage with the platform purely for fun, a small number may develop patterns of play that cause harm — and we take that responsibility seriously. Our tools and policies are designed to give every player full visibility and control over their own activity at all times. We work in accordance with applicable Philippine gaming regulations and continuously review our responsible gaming measures to ensure they remain effective and accessible.
If you ever feel that your gaming habits are becoming difficult to manage, we encourage you to use the self-management tools available in your account settings or to reach out to our support team directly at [email protected]. Help is always available, and there is no judgement — only support.
Set a daily, weekly, or monthly deposit cap directly from your account settings. Once a limit is in place, it takes effect immediately and can only be lowered right away — increases require a cooling-off period to protect you from impulsive decisions.
Enable session time alerts so the platform notifies you after a set period of play. Taking regular breaks helps you stay aware of how long you have been active and keeps gaming a leisure activity rather than a compulsion.
Request a short break of 24 hours, 7 days, or 30 days. During a cooling-off period your account is temporarily suspended from placing bets or deposits, giving you space to reassess your gaming habits without permanently closing your account.
If you need a longer break, you can self-exclude for a minimum of six months or permanently. During self-exclusion, your account is fully restricted and you will not receive any promotional communications from 23 ph for the duration of the exclusion period.
Understanding the warning signs is the first step toward getting help. If any of the following apply to you or someone you know, please reach out.
Feeling compelled to keep playing in order to win back money you have already lost is one of the most common and serious warning signs of problem gambling. This pattern can quickly escalate and lead to significant financial harm.
Regularly wagering more than you can comfortably afford, borrowing money to fund gaming, or neglecting essential expenses such as rent, food, or bills in favour of placing bets are clear indicators that gaming has moved beyond healthy entertainment.
Feeling anxious, irritable, or depressed when you are not able to play, or using gaming as a way to escape from stress, personal problems, or difficult emotions, suggests that the activity may be having a negative impact on your mental health and daily life.
Concealing the amount of time or money you spend on gaming from family members, friends, or colleagues is a strong signal that you may already sense your habits have become problematic and are worth addressing sooner rather than later.
Consistently losing track of how long you have been playing, missing meals, sleep, or important commitments because of gaming sessions, or finding it genuinely difficult to stop once you have started are all signs that your relationship with gaming may need attention.
Quick answers to the questions Filipino players most often ask about staying safe on 23 ph.
Gaming is best enjoyed as entertainment. If you have questions about your account, our tools, or need support, our team is ready to help Filipino players every step of the way.